University Complaints Mediation – Reinventing the Wheel? The OIA Pathway 3 document

  Within this post on University Complaints Mediation: What do we mean by ‘complaints mediation’? Reinventing the mediation wheel Increasing take up of complaints mediation in universities The benefits of complaints mediation within a university   The Office of the Continue reading University Complaints Mediation – Reinventing the Wheel? The OIA Pathway 3 document

Effective responses to Conflict – Creating The ‘3-Cheers For Conflict’ -Learning, Connection and Insight

Effective responses to conflict - The 3-Cheers for Conflict

You may struggle to think of a resolved conflict in your life. It is often the case that we resolve our conflicts so effectively we hardly notice that we have done so. Hopefully, if you can think of a resolved Continue reading Effective responses to Conflict – Creating The ‘3-Cheers For Conflict’ -Learning, Connection and Insight

Ineffective Responses to Conflict: Part 2. Treating Conflict as a Problem to be Avoided

In this post and the previous one, Ineffective Responses to Conflict: Part 1.The Competitive Approach, I describe the two common ways in which we all respond to conflict at different times in such a way that it will never be resolved, simply Continue reading Ineffective Responses to Conflict: Part 2. Treating Conflict as a Problem to be Avoided

Ineffective Responses to Conflict: Part 1. The Competitive Approach

The Competitive Approach - one of the ineffective responses to conflict

  In this post and the next one, Ineffective Responses to Conflict: Part 2. Treating Conflict as a Problem to be Avoided, I will describe the two common ways in which we all respond to conflict at different times in such a Continue reading Ineffective Responses to Conflict: Part 1. The Competitive Approach