University Complaints Mediation – Reinventing the Wheel? The OIA Pathway 3 document

  Within this post on University Complaints Mediation: What do we mean by ‘complaints mediation’? Reinventing the mediation wheel Increasing take up of complaints mediation in universities The benefits of complaints mediation within a university   The Office of the Continue reading University Complaints Mediation – Reinventing the Wheel? The OIA Pathway 3 document

Ineffective Responses to Conflict: Part 1. The Competitive Approach

The Competitive Approach - one of the ineffective responses to conflict

  In this post and the next one, Ineffective Responses to Conflict: Part 2. Treating Conflict as a Problem to be Avoided, I will describe the two common ways in which we all respond to conflict at different times in such a Continue reading Ineffective Responses to Conflict: Part 1. The Competitive Approach