Conflict as a Natural Resource When we train mediators at CAOS Conflict Management we do an exercise called 4-word-build where we look at the different perspectives attendees on the course have about the idea of ‘conflict’. Almost always the predominant Continue reading Using Conflict as a Natural Resource
Alan Sharland provided this webinar for ASTD.org – ASTD is the American Society for Training & Development – to support its Community of Practice for Workforce Development in creating steps towards a more engaged workforce. The webinar draws upon the thinking that underpins Continue reading Conflict Management Skills and Practices for a More Engaged Workforce
As a fairly busy user of social media I often come across ‘How to’ articles and ‘Top Tips’ articles about ways of responding to, or communicating about a conflict. However their effectiveness as tips for resolving disputes is, in my Continue reading Social Media Tips for Resolving Disputes – Do they work?
Summary : Overlooking the essential issue of ‘ownership’ as one of the underlying philosophies of mediation means that a process labelled as ‘mediation’ defaults to an adversarial process more akin to arbitration and other adversarial processes. As a result, mediation Continue reading The Underlying Philosophies of Mediation: Philosophy 1 – Ownership
You may struggle to think of a resolved conflict in your life. It is often the case that we resolve our conflicts so effectively we hardly notice that we have done so. Hopefully, if you can think of a resolved Continue reading Effective responses to Conflict – Creating The ‘3-Cheers For Conflict’ -Learning, Connection and Insight
In this post and the previous one, Ineffective Responses to Conflict: Part 1.The Competitive Approach, I describe the two common ways in which we all respond to conflict at different times in such a way that it will never be resolved, simply Continue reading Ineffective Responses to Conflict: Part 2. Treating Conflict as a Problem to be Avoided