The Invisible Mediator – Participant Self-Determination in Mediation

Guest Blog Post by Paul Rajkowski Millions of words have been written in books, journals, internet comments and everywhere – all ideas and suggestions aimed at the mediators to improve their performance. There has been some good insight into improving Continue reading The Invisible Mediator – Participant Self-Determination in Mediation

Using Conflict as a Natural Resource

Conflict as a Natural Resource

Conflict as a Natural Resource When we train mediators at CAOS Conflict Management we do an exercise called 4-word-build where we look at the different perspectives attendees on the course have about the idea of ‘conflict’. Almost always the predominant Continue reading Using Conflict as a Natural Resource

Conflict Management Skills and Practices for a More Engaged Workforce

Alan Sharland provided this webinar for ASTD.org – ASTD is the American Society for Training & Development – to support its Community of Practice for Workforce Development in creating steps towards a more engaged workforce. The webinar draws upon the thinking that underpins Continue reading Conflict Management Skills and Practices for a More Engaged Workforce

Is it true? Can you absolutely know that it’s true?

Byron Katie

Is it true? Can you absolutely know that it’s true? I love these two questions, which are the first two of the 4 questions that make up ‘The Work’ – a process created by, or through, Byron Katie. So many Continue reading Is it true? Can you absolutely know that it’s true?

Resolving Personal Conflict with Someone who is Dying

I am very grateful to my good friend Adam Shaw for the opportunity to integrate his videos of tips about important things to consider when someone close to us is dying. Adam has years of experience of working as a Continue reading Resolving Personal Conflict with Someone who is Dying

“The Conflict between Right and Wrong is the Sickness of the Mind”

The Conflict Between Right and Wrong The perfect way is without difficulty Save that it avoids picking and choosing. Only when you stop liking and disliking Will all be clearly understood. A split hair’s difference, And Heaven and Earth are Continue reading “The Conflict between Right and Wrong is the Sickness of the Mind”

Social Media Tips for Resolving Disputes – Do they work?

competitive response to conflict

As a fairly busy user of social media I often come across ‘How to’ articles and ‘Top Tips’ articles about ways of responding to, or communicating about a conflict. However their effectiveness as tips for resolving disputes is, in my Continue reading Social Media Tips for Resolving Disputes – Do they work?

Underlying Philosophies of Mediation 4 – No-blame Approach

One of the most powerful aspects of mediation in terms of its capacity to support the resolution of conflict is that it adopts a ‘no-blame’ approach to the situation in dispute and those involved. This is one of the significant Continue reading Underlying Philosophies of Mediation 4 – No-blame Approach

Underlying Philosophies of Mediation 3 – Impartiality

One of the more commonly recognised  Philosophies of Mediation is that of impartiality, however it is not always clear in literature what the term actually means and how it manifests within the process and experience of having mediation. Impartiality within Continue reading Underlying Philosophies of Mediation 3 – Impartiality

Underlying Philosophies of Mediation: Philosophy 2 – Supporting Empowerment

Underlying Philosophies of Mediation - Empowerment

Supporting empowerment is a continuous aim of effective conflict resolution and so forms one of the 6 Underlying Philosophies of Mediation. If a conflict has an imposed ‘solution’ it is unlikely to be sustainable as those directed by the imposed Continue reading Underlying Philosophies of Mediation: Philosophy 2 – Supporting Empowerment

University Complaints Mediation – Reinventing the Wheel? The OIA Pathway 3 document

  Within this post on University Complaints Mediation: What do we mean by ‘complaints mediation’? Reinventing the mediation wheel Increasing take up of complaints mediation in universities The benefits of complaints mediation within a university   The Office of the Continue reading University Complaints Mediation – Reinventing the Wheel? The OIA Pathway 3 document

Effective responses to Conflict – Creating The ‘3-Cheers For Conflict’ -Learning, Connection and Insight

Effective responses to conflict - The 3-Cheers for Conflict

You may struggle to think of a resolved conflict in your life. It is often the case that we resolve our conflicts so effectively we hardly notice that we have done so. Hopefully, if you can think of a resolved Continue reading Effective responses to Conflict – Creating The ‘3-Cheers For Conflict’ -Learning, Connection and Insight